Refund policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at deosapparelservice@gmail.com.

Please note that returns must be sent to the following address: Zum Eisenhammer 7, 31749 Auetal, Germany

If your return is accepted, we will send you a return label and instructions on how and where to send your package.

Items returned to us without prior return will not be accepted.

If you have any questions, you can contact us at any time at deosapparelservice@gmail.com.

Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so that we can assess and resolve the issue can.

Exceptions/items excluded from exchange

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific items.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchange
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the item to make a new item.

14-day return policy in the European Union
Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to return your order within 14 days for any reason and without giving any reason to cancel or return. As above, the item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at deosapparelservice@gmail.com

Country/Region
Germany (EUR €)
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